EAP Counselor Part-time-Remote/Virtual in US

Profile

Description

Humana is looking for an experienced Counselor that truly enjoys helping those in need within a call center environment. Our Counselor's provide ongoing and crisis intervention counseling focused on the emotional, social, vocational, educational, health-related, developmental, and organizational concerns that impact daily lives of Humana members. The team of over 20 Counselors working from their homes throughout the country handle over 300 calls a day providing an extremely positive impact on our members' lives.

Responsibilities

Where you Come In

The Counselor addresses a wide range of issues including problems in daily living, psychiatric crisis, and critical incidents. In addition:


Handling inbound assess and referral calls as well as outbound calls that require expertise and knowledge of general mental health, risk assessment and substance misuse assessment
Ability to assess and develop effective short-term interventions for high risk situations (suicidality, severe substance abuse, psychiatric decompensation, etc.)
Grief counseling, workplace problems, and management consultation.
Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.


What Humana Offers

We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.

COME GROW WITH HUMANA! LIMITED BENEFITS DAY ONE - STELLAR 401K MATCH - PAID TIME OFF

Required Qualifications - What it takes to Succeed


Master's level degree in Social Work, Psychology, Counseling or other applicable field
Applicable State licensure in field of study, licensed for independent clinical practice (LPC, LCSW, etc)
Minimum of 5 years of work experience in applicable field
Proficient in Word & Excel
Experience providing management consultation
Excellent verbal, communication, interpersonal skills
Strong ability and experience with effective documentation and multi-tasking
Ability to work a schedule of Monday to Friday flexible 16 hours/week hours depending on business needs and an opportunity to fill in for PTO and holidays


Preferred Qualifications


Certified Employee Assistance Professional (CEAP)
Experience working within a call center environment
Knowledge of community health and social service agencies and additional community resources
Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish

Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.

Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M


Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.

#ThriveTogether #WorkAtHome

Scheduled Weekly Hours

16

Company info

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