Counselor 2 - EAP

Profile

Description

Humana is looking for an experienced EAP Counselor that truly enjoys helping those in need within a call center environment. Our EAP Counselor's provide ongoing and crisis intervention counseling focused on the emotional, social, vocational, educational, health-related, developmental, and organizational concerns that impact daily lives of Humana members. The team of over 20 Counselors working from their homes throughout the country handle over 300 calls a day providing an extremely positive impact on our members' lives.

Responsibilities

The Counselor 2 for EAP addresses a wide range of issues including problems in daily living, psychiatric crisis, and critical incidents. In addition:


Handling inbound assess and referral calls as well as outbound calls that require expertise and knowledge of general mental health, risk assessment and substance misuse assessment
Ability to assess and develop effective short-term interventions for high risk situations (suicidality, severe substance abuse, psychiatric decompensation, etc.)
Grief counseling, workplace problems, and management consultation.
Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.
Work on multi-function phone line


Required Qualifications


Master's level degree in Social Work, Psychology, Counseling or other applicable field
Applicable State licensure in field of study, licensed for independent clinical practice ( (LPC, LCSW, etc)
5-10 years or more of work experience in applicable field
Ability to complete live-entry documentation
Excellent verbal, communication, interpersonal skills
Multi-function phone skills.
Ability to talk and type at the same time for live entry
Must have proficient knowledge of MS Word, Mail Merge, Excel


Preferred Qualifications


Knowledge of community health and social service agencies and additional community resources
Experience developing and delivering trainings
CEAP Preferred
Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish


Additional Information

24/7 call center; Core daytime Business Hours: 7am -7pm EST, 2 days will require a 3pm -11:30pm EST

Work at Home Requirements


Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Scheduled Weekly Hours

40

Company info

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