EAP Counselor

Profile

Description

Humana is looking for an experienced Counselor that truly enjoys helping those in need within a call center environment. Our Counselor’s provide ongoing and crisis intervention counseling focused on the emotional, social, vocational, educational, health-related, developmental, and organizational concerns that impact daily lives of Humana members. The team of over 20 Counselors working from their homes throughout the country handle over 300 calls a day providing an extremely positive impact on our members’ lives.

Responsibilities

The Counselor addresses a wide range of issues including problems in daily living, psychiatric crisis, and critical incidents. In addition:


Handling inbound assess and referral calls as well as outbound calls that require expertise and knowledge of general mental health, risk assessment and substance misuse assessment

Ability to assess and develop effective short-term interventions for high risk situations (suicidality, severe substance abuse, psychiatric decompensation, etc.)

Grief counseling, workplace problems, and management consultation.

Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.

Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed.


Required Qualifications


Master's level degree in Social Work, Psychology, Counseling or other applicable field

Applicable State licensure in field of study, licensed for independent clinical practice (LPC, LCSW, etc)

5 years or more of work experience in applicable field

Strong ability and experience with effective documentation and multi-tasking

Experience providing management consultation

Experience developing and delivering trainings

Excellent verbal, communication, interpersonal skills


Preferred Qualifications


Certified Employee Assistance Professional (CEAP)

At least 6 months experience working within a call center environment

Knowledge of community health and social service agencies and additional community resources

Bilingual (English/Spanish); speaking, reading, writing, interpreting and explaining documents in Spanish


Additional Information


Ability to work between the hours of 8:00am – 6:30pm EST

Evening hours 1 - 2 days per week 3:00pm - 11:30pm EST


Scheduled Weekly Hours

40

About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact **** for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact **** to validate the request.

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Company info

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